Kiln Kitchen Privacy Policy

About this policy

Kiln Kitchen is committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible way. 

 

Who we are and where to contact us?

Kiln Kitchen is a registered limited company under the name The Tricycle Café Ltd based in the Kiln Theatre, 269 Kilburn High Road, London, NW6 7JR

You can contact us at the above address, by email: Kitchen@KilnTheatre.com or by phone: 020 7625 0130.

 

Definition of personal data

Personal Data means any data that relates to a person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us.

By providing your personal data, you agree that we can use your personal data in accordance with this policy.

 

How do we collect information from you?

We collect information from you, online, in person or over the phone when:

  • You make a booking with us
  • You make an enquiry
  • You apply for a job
  • You sign up for our mailing list
  • You contact us through social media

 

What type of information do we collect and where from?

We only collect the information we need in order to offer our customers the best service possible however you may refuse to provide us with the information if you wish to.

The information we collect can include the following:

For bookings, we usually ask for:

  • Forename
  • Surname
  • Telephone number
  • E-mail address
  • Marketing preferences (ie. opt-in or opt-out)

Additionally, we may collect:

  • Home or work address
  • Billing information
  • payment card details – only used if necessary to process a payment or pay a deposit
  • Company name
  • Dietary requests
  • Access requirement
  • Marketing responses (where applicable)
  • Survey responses
  • Current and past restaurant reservation details

 

Careers

You may submit your CV to Kiln Kitchen if you are interested in working for us.

We will use any information you provide us to assess your application. We may also keep it in our records for future reference.

If you would no longer like us to hold your records please get in contact with kitchen@KilnTheatre.com.

 

How is your information used?

Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.

We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • Send you service emails (booking confirmation and post-dining feedback)
  • Improve our products and services
  • Send marketing communications if you have opted in to receive them
  • Process payment – we only use it to process your payment
  • We use CCTV recording equipment for monitoring and security purposes

 

Who has access to your information?

We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.

We will only share your information with companies if necessary to deliver services on our behalf. For example service providers (e.g. ResDiary for the provision of online bookings) or third-party payment processors, to fulfil your requests, and as otherwise consented to by you, or as permitted by applicable law.

All data held by any third party we work with is held in compliance with all relevant data protection legislation. All third party data policies are compliant with all current data legislation.

You may choose to restrict the collection or use of your personal information at any point. Please refer to the Your Choices section of this Privacy Policy for details.

 

How and where do we store data?

We will only keep your personal data for up to 5 years after your last visit in order to use it as described in this privacy policy, and/or for as long as we have your permission to keep it.

For all reservations, we work in partnership with ResDiary. ResDiary data is stored securely in data centres managed by Rackspace, exclusively in the UK.

 

Your choices

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. Furthermore, you can change your marketing preferences at any time by contacting us by email at kitchen@KilnTheatre.com.

You have a right to request a copy of the personal information that Kiln Kitchen holds about you and have any inaccuracies corrected. Any such requests should be made to this email address: kitchen@KilnTheatre.com.

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

 

Use of cookies

Like many other websites, we use cookies. We use them to help you personalise your online experience.

A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.

Our site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

 

Changes to this statement

Kiln Kitchen will occasionally update this Privacy Policy to reflect company and customer feedback. Kiln Kitchen encourages you to periodically review this statement to be informed of how it is protecting your information. This policy was last updated in August 2018.