Your Visit

Access

Kiln Theatre & Cinema has been voted one of the Top Ten Most Accessible Venues in West London by the Octavia Foundation.

If you have any questions about any of our services, would like to join our mailing list or need assistance in arranging your visit please get in touch

Phone 020 7625 0138

Email Access@KilnTheatre.com

Booking Tickets

Kiln Theatre offers one complimentary Personal Assistant ticket to those accompanying someone with access needs. Our definition of a Personal Assistant is someone whom you require to assist you in order to facilitate your visit to Kiln Theatre and without whom you would be unable to attend.

 

I am already registered with Kiln Theatre (or Tricycle) as an access patron

  • Log into your online account.
  • Choose the performance you would like to attend.
  • You will see relevent access seats based on your requirements; they will appear as either stars or wheelchair icons.
  • Hover your mouse over each seat for more information.
  • If you need to update your access requirements, click the ‘Other Preferences’ tab when you log in.
  • On your screen you will see a number of options under ‘Access Requirements’.
  • Because you are already registered through our access scheme, you will be able to collect your tickets at the box office without completing any form.

I am not registered as an access patron

  • Create an account online (or log in to your existing account).
  • Navigate to the ‘Other Preferences’ tab and tick the relevant ‘Access Requirements’.
  • Choose the performance you would like to attend.
  • You will see relevent access seats based on your requirements; they will appear as either stars or wheelchair icons.
  • Hover your mouse over each seat for more information.
  • Once you have booked your tickets you should complete our Access Patron Membership form.
  • When we have received your completed form, your Access Patron Membership will be validated and you’ll be able to book access seats online for future bookings.
  • You can collect your tickets at the box office as usual.

Getting to Kiln Theatre

Both the Kilburn High Road entrance and the Buckley Road entrance are fully accessible.

Kilburn Station, on the Jubilee line, is 500 metres from Kiln Theatre. It is fully accessible and the journey down the High Road is step free.

Kiln Theatre is served by buses 16, 31, 32, 98, 189, 206, 316, 328 and 332.

There is a disabled bay outside the Kilburn High Road entrance, and there are blue badge parking spaces (two bays) directly outside Kiln Theatre’s entrance on Buckley Road. There is level access through both entrances to the foyer/ bar/ cafe and box offices for the Cinema and Theatre.

Parking is also available on the adjacent side streets. Parking is controlled between the hours of 8.30am to 6.30pm Monday to Friday, including Bank Holidays. There is a two hour maximum stay, and no return within two hours.

Getting Around Kiln Theatre

The main entrance on Kilburn High Road has a gently sloping, ascending ramp which provides level access to the theatre, bar, café, Box Office and toilets. Kiln Theatre provides gender neutral and accessible toilet facilities.

The Buckley Road entrance provides level access to the Box Office, and there is a lift providing access to the cinema on the lower level, which also houses a wheelchair accessible toilet fitted with emergency pull cord.

Wheelchair Spaces

Kiln Theatre offers at least three wheelchair seats for any theatre performance. One of the wheelchair seats is permanently fixed (X1), with the remaining two being removable (Stalls K1 and K14). These seats are level access and can be accessed by either stalls entrance.

Access to the Kiln Cinema’s two cinema wheelchair spaces is by lift from the main cinema foyer.

As always, please ask staff for assistance.

Access Performances

Audio Described Performances and Touch Tours

Audio Description is a way of capturing the visual elements of a live performance including description of the set, costumes, props, the actors’ facial expressions and body language, and therefore provides access to those who are blind and partially sighted.

In addition to the audio described performance, Kiln Theatre offers a free Touch Tour of the set before the show. This is led by the audio describers and members of staff from Kiln Theatre. This will ensure that patrons are able to know the size of the space, the relationship between different areas or pieces of furniture on stage, colours, patterns, and textures.

If you wish to attend the Touch Tour, please inform the Box Office when making your booking, who will be able to give you more information. Guide dogs are welcome in the building and can either accompany their owners into the auditorium or can be looked after by one of our ushers. Some performances contain loud noises and flashing lights; if this might upset your dog, please ask for advice when booking your ticket.

Please let the Box Office know when making your booking in order that an aisle seat can be arranged for you.

Note that we ask for a £10 refundable deposit for the headsets used during Audio Described performances. This will be repaid in full when the intact headset is returned to us. Please speak to the Box Office for more information.

Upcoming Audio Described performances:
White Teeth: 11 December 2018
Approaching Empty: 22 January 2019

Captioned Performances

Captioned performances have subtitles on screens at the front of the auditorium so that deaf and hard of hearing, or anyone that would like to read along, can also enjoy the performance. Captions also include sound effects, offstage noises and character names.

Upcoming Captioned performances:
White Teeth: 27 November 2018
Approaching Empty: 31 January 2019

Relaxed Performances

Relaxed Performances are specifically designed to welcome people who will benefit from a more relaxed environment, including (but not limited to) people with an Autism Spectrum Condition, sensory and communication disorders, or a learning disability.

Upcoming Relaxed performances:
White Teeth: 24 November 2018 (matinee)

Subtitled Cinema Screenings

Our cinema holds subtitled screenings for deaf and hard-of-hearing audiences on Thursdays and Sundays when possible. These are usually Hard Of Hearing (HOH) Subtitled versions of our main film that week, but where these aren’t available then we may show an alternative film. Visit Cinema Listings to see which subtitled screenings are coming up.