Your Visit


For general safety information click here

If you have any questions about any of our services, would like to join our mailing list or need assistance in arranging your visit please get in touch

Phone 020 7328 1000


How to book tickets

Theatre access tickets are £15 for any seat, any performance.

Step 1: Tell us about your access requirements

  • Create an account online (or log in to your existing account).
  • Navigate to the ‘Other Preferences’ tab and tick the relevant ‘Access Requirements’.
  • Tick what is relevant to you.

Step 2: Book your tickets

  • Make sure you are logged into your account.
  • Choose the performance you would like to attend.
  • You will see relevant access seats based on your requirements; they will appear as either stars or wheelchair icons.
  • Hover your mouse over each seat for more information.
  • Complete the booking and collect your tickets at the box office as usual.
  • Kiln Theatre offers one complimentary Personal Assistant ticket to those accompanying someone with access needs. Our definition of a Personal Assistant is someone whom you require to assist you in order to facilitate your visit to Kiln Theatre and without whom you would be unable to attend. In order to book a complimentary Personal Assistant ticket, add the ticket (displayed in full price), and once it is in your basket it will be reduced to £0.
  • If you prefer to book your tickets over the phone, please call 020 7328 1000.

Getting to Kiln Theatre

Both the Kilburn High Road entrance and the Buckley Road entrance are fully accessible.

Kilburn Station, on the Jubilee line, is 500 metres from Kiln Theatre. It is fully accessible and the journey down the High Road is step free.

Kiln Theatre is served by buses 16, 31, 32, 98, 189, 206, 316, 328 and 332.

There is a disabled bay outside the Kilburn High Road entrance, and there are blue badge parking spaces (two bays) directly outside Kiln Theatre’s entrance on Buckley Road. There is level access through both entrances to the foyer/ bar/ cafe and box offices for the Cinema and Theatre.

Parking is also available on the adjacent side streets. Parking is controlled between the hours of 8.30am to 6.30pm Monday to Friday, including Bank Holidays. There is a two hour maximum stay, and no return within two hours.

Getting Around Kiln Theatre

The main entrance on Kilburn High Road has a gently sloping, ascending ramp which provides level access to the theatre, bar, café, Box Office and toilets. All toilets are wheelchair accessible.

We have two specifically adapted accessible toilets which can be opened with a RADAR key, or find a member of staff who can assist you.

To order your own RADAR key, click here .

The Buckley Road entrance provides level access to the Box Office, and there is a lift providing access to the cinema on the lower level, which also houses a wheelchair accessible toilet fitted with emergency pull cord.

The stalls in the theatre auditorium have step free access. The circle in the theatre auditorium is accessible via stairs only.

There is level access to the Cinema via our lift, located near the Box Office. The back row of the Cinema auditorium is also level access and there are gradual stairs throughout the rest of the auditorium. 

To read and download a Visual Story of visiting the theatre, click here.

Wheelchair Spaces

Kiln Theatre offers at least three wheelchair seats for any theatre performance. One of the wheelchair seats is permanently fixed (X1), with the remaining two being removable (Stalls K1 and K14). These seats are level access and can be accessed by either stalls entrance.

Access to the Kiln Cinema’s two cinema wheelchair spaces is by lift from the main cinema foyer.

As always, please ask staff for assistance.

Guide / Assistance Dogs

Guide / Service dogs are always welcome.  If you are planning a visit please call and speak to a member of our team before you book your ticket, we can advise on the best place to sit and also advise about any special effects during the production that might affect your dog.  Alternatively, our front-of-house team will be happy to look after your dog during the performance.

Please note, unfortunately at this time, we cannot accept support animals anywhere in the building. 

Access Performances

Audio Described Performances and Touch Tours

Audio Description is a way of capturing the visual elements of a live performance including description of the set, costumes, props, the actors’ facial expressions and body language, and therefore provides access to those who are blind and partially sighted.

Descriptions are relayed via an infrared hearing system to a headset, which can be collected from the Box Office upon arrival. For most productions the infrared hearing system is strongest in Stalls, rows C to K or Circle, centre of rows A to C. We recommend that you avoid the side stalls or circle seats if you intend to make use of Audio Description.

In addition to the audio described performance, Kiln Theatre offers a free Touch Tour of the set before the show. This is led by the audio describers and members of staff from Kiln Theatre. This will ensure that patrons are able to know the size of the space, the relationship between different areas or pieces of furniture on stage, colours, patterns, and textures.

If you wish to attend the Touch Tour, please inform the Box Office when making your booking, who will be able to give you more information. Guide dogs are welcome in the building and can be looked after by one of our ushers during the performance. If your dog needs to be with you at all times please speak to the  box office when booking your ticket, or call 020 7328 1000, or email to discuss your requirements.

Captioned Performances

Captioned performances have subtitles on screens at the front of the auditorium so that deaf and hard of hearing, or anyone that would like to read along, can also enjoy the performance. Captions also include sound effects, offstage noises and character names. The best view of captions is from the first row of the circle. They are not visible from the first few few rows of the stalls.

Relaxed Performances

Kiln Theatre relaxed performances are full-supported performances adapted especially for people who require, or would benefit from, a more relaxed and informal experience; this can include those with autism, epilepsy, Tourette’s, learning difficulties, learning disabilities or other sensory and / or communication needs. The relaxed environment may also be beneficial to those with anxiety or bowel and bladder conditions.

The performance will be adapted both on and off stage. Audiences will be able to make noise and move around the auditorium during the performance. They are also able to leave, and re-enter should they need time away from their seat. A chill-out space will be available. We may also make suitable alterations to the production.

Dementia Friendly Screenings

One Tuesday per month Kiln presents a Dementia Friendly Screening in our Cinema at 11am. The screening changes each month, so our audiences can enjoy a wide range of films in a relaxed environment. 

During the screening, the lights will be on higher, and the sound is down lower to create an easy environment for all to enjoy. Audience members are welcome to come in and out of the auditorium during the screening and experience it in a way that makes them most comfortable, whether that be in silence or by singing along. All responses are welcome. 

content advice

Live theatre can be challenging.  If you would like content advice for the upcoming shows click here. The advice is not an exhaustive list, and we are aware that there may be other content or themes which affect certain individuals. If you would like more information about the show before booking for a performance please contact or call 020 7328 1000.