Your Safety

We are very happy to be welcoming audiences back to Kiln Theatre. The health, safety and well-being of you and our team is our priority. We are following all government safety guidelines as well as advice from Brent Council, Society of London Theatres (SOLT), UK Theatre, Official London Theatre and DCMS.

We will only open our doors if we are confident that the appropriate safety measures have been met. Current government guidelines can be found here. We have been granted the use of Society Of London Theatre & UK Theatre’s ‘See It Safely’ mark and the ‘We’re Good to Go’ stamp of approval from The National Tourist Organisations of Great Britain and Northern Ireland. These marks certify that we are complying with the latest Government and industry COVID-19 guidelines, to ensure the safety of our staff and audiences.

The safety measures we have put in place means that your trip will be a little different than usual but they are important to ensure you and the rest of the audience can relax and enjoy the show. 

If anything changes before your trip, we will email you more information a week before your visit.

Showing symptoms?

We respectfully ask that customers do not visit the venue if they know they have any of the recognised signs of having COVID-19. More information here. If you do show symptoms and have already booked a ticket, please stay at home and contact us at Tickets@KilnTheatre.com and we will discuss what options are available to you. 

If you arrive at the venue showing symptoms of COVID-19 you will be turned away from the premises. 

Seating configuration

For your safety and the safety of our staff, cast and crew, we are preparing for NW TRILOGY to play to a reduced capacity which allows more room between audience members.

THE WIFE OF WILLESDEN will also play to a reduced capacity, but customers will be sat next to one another. We have offered two socially distanced performances (1m+) on 2 and 9 December, 7.30pm.

If any of our safety plans or precautions change you will be informed in advance of your visit.

Book your tickets in advance, online

Tickets are available in fixed groups of 1, 2, 3 or 4 seated together. Each group is distanced from the other groups. You must book all tickets from the group of seats (eg. all 3 seats in a block of 3).

Booking online is the easiest and safest way to choose the best seat for you.

You will receive an e-ticket which you can display on your phone or print out.

Online booking and e-tickets also reduces interaction with our staff and queuing time.

Group bookings are limited to 4 people per performance.

Opening times

Our café and box office are open all day. Our bar will open 90 minutes before each performance.

Masks

For all performances you are expected to wear face coverings at all time when visiting Kiln Theatre unless exempt. We kindly ask that you adhere to social distancing with other members of the audience and staff.

All staff will be wearing face coverings unless exempt.

We are mindful of the fact that there are people who may be less able to wear a face covering due to disabilities and other non-visible health conditions and our wish is to create an environment where everyone feels safe and welcome.

We are supporting the Hidden Disabilities Sunflower. More information can be found here to access a lanyard or card before your visit.

Facemasks are not available to buy at Kiln Theatre.

Food & Drink

Following government advice, we will let you know what limited food and drink we are able to offer before your visit.

We encourage cashless payment.

Cleaning & Sanitation

Our already high cleaning standards will be enhanced by a further cleaning programme designed to clean and sanitise the regular touch points within the building.

We have complimentary (non-contact) hand sanitisers readily available throughout the building. At a minimum, please use it when you enter and exit the building.

We have trained our staff to handle extra cleaning measures and will be thoroughly cleaning toilets and front of house areas, including fogging the auditorium, between performances.

Our toilets will be monitored, and capacity will be controlled.

Ventilation

Ventilation in Kiln Theatre is provided by a full fresh air circulation and extract which was installed as part of our recent refurbishment.

Getting to the theatre

Be sure to set aside more than enough time for your journey to the venue; if possible, walk or cycle at least part of the way. Please check your route if travelling by public transport as this may have recently changed

We do not provide car parking. If you are coming by car please consult the Brent Council website

Click here to view our most up-to-date booking information.

Useful contacts

If you have a query about your tickets or Kiln Card, email Tickets@KilnTheatre.com

If you have a query regarding your visit, email Marketing@KilnTheatre.com

If you have a query regarding anything else, email Info@KilnTheatre.com