Your Safety

We are very happy to be welcoming audiences back to Kiln Theatre. The health, safety and well-being of you and our team is our priority. We are following all government safety guidelines as well as advice from Brent Council, Society of London Theatres (SOLT), UK Theatre, Official London Theatre and DCMS.

We will only open our doors if we are confident that the appropriate safety measures have been met. Current government guidelines can be found here. We have been granted the use of Society Of London Theatre & UK Theatre’s ‘See It Safely’ mark and the ‘We’re Good to Go’ stamp of approval from The National Tourist Organisations of Great Britain and Northern Ireland. These marks certify that we are complying with the latest Government and industry COVID-19 guidelines, to ensure the safety of our staff and audiences.

The safety measures we have put in place means that your trip will be a little different than usual but they are important to ensure you and the rest of the audience can relax and enjoy the show. 

If anything changes before your trip, we will email you more information before your visit.

Showing symptoms?

We respectfully ask that customers do not visit the venue if they know they have any of the recognised signs of having COVID-19. More information here. If you do show symptoms and have already booked a ticket, please stay at home and contact us at Tickets@KilnTheatre.com and we will discuss what options are available to you. 

If you arrive at the venue showing symptoms of COVID-19 you will be turned away from the premises. 

Book your tickets in advance, online

Booking online is the easiest and safest way to choose the best seat for you.

You will receive an e-ticket which you can display on your phone or print out.

Online booking and e-tickets also reduces interaction with our staff and queuing time.

Cleaning & Sanitation

Our already high cleaning standards will be enhanced by a further cleaning programme designed to clean and sanitise the regular touch points within the building.

We have complimentary (non-contact) hand sanitisers readily available throughout the building. At a minimum, please use it when you enter and exit the building.

We have trained our staff to handle extra cleaning measures and will be thoroughly cleaning toilets and front of house areas, including fogging the auditorium, between performances.

Our toilets will be regularly checked and cleaned.

Ventilation

Ventilation in Kiln Theatre is provided by a full fresh air circulation and extract which was installed as part of our recent refurbishment.

Getting to the theatre

Be sure to set aside more than enough time for your journey to the venue; if possible, walk or cycle at least part of the way. Please check your route if travelling by public transport as this may have recently changed

We do not provide car parking. If you are coming by car please consult the Brent Council website.

Click here to view our most up-to-date booking information.

Useful contacts

If you have a query about your tickets or Kiln Card, email Tickets@KilnTheatre.com

If you have a query regarding your visit, email Marketing@KilnTheatre.com

If you have a query regarding anything else, email Info@KilnTheatre.com