Your Safety

We are very happy to be welcoming audiences back to Kiln Theatre. The health, safety and well-being of you and our team is our priority. We are following all government safety guidelines as well as advice from Brent Council, Society of London Theatres (SOLT), UK Theatre, Official London Theatre and DCMS.

We will only reopen if we are confident that the appropriate safety measures have been met. Current government guidelines can be found here. We have been granted the use of Society Of London Theatre & UK Theatre’s ‘See It Safely’ mark and the ‘We’re Good to Go’ stamp of approval from The National Tourist Organisations of Great Britain and Northern Ireland. These marks certify that we are complying with the latest Government and industry COVID-19 guidelines, to ensure the safety of our staff and audiences.

The safety measures we have put in place means that your trip will be a little different than usual but they are important to ensure you and the rest of the audience can relax and enjoy the show. 

If anything changes before your trip, we will email you more information a week before your visit.

Showing symptoms?

We respectfully ask that customers do not visit the venue if they know they have any of the recognised signs of having COVID-19. More information here. If you do show symptoms and have already booked a ticket, please stay at home and contact us at Tickets@KilnTheatre.com and we will discuss what options are available to you. 

If you arrive at the venue showing symptoms of COVID-19 you will be turned away from the premises. 

Socially distanced auditorium

We have carefully prepared a reduced capacity auditorium to ensure all customers are socially distanced from one another.

The auditorium for REASONS YOU SHOULD(N’T) LOVE ME will be socially distanced, with bubbles sitting at least 1.4m apart. If there are any changes to the position of your seat, we will be in touch prior to our visit.

The auditorium for THE INVISIBLE HAND will be socially distanced in accordance with government guidelines. If there are any changes to the position of your seat, we will be in touch prior to your visit.

Please note, the auditorium layout for productions not yet on sale is to be confirmed, and will be in line with government guidance in place at the time of performances.

We have reduced the number of available seats from 294 to 98 so that you can sit comfortably with enough distance between you and other audience members.

By physically removing seats or taking seats out of use we have minimised the need to pass someone to take your seat.

Book your tickets in advance, online

Tickets are available in fixed groups of 1, 2, 3 or 4 seated together. Each group is distanced from the other groups. You must book all tickets from the group of seats (eg. all 3 seats in a block of 3).

Booking online is the easiest and safest way to choose the best seat for you.

You will receive an e-ticket which you can display on your phone or print out.

Online booking and e-tickets also reduces interaction with our staff and queuing time.

Group bookings are limited to 4 people per performance.

Follow the one-way systems and venue rules

We have a one-way system in place to limit face-to-face interaction with staff and other customers.

Our doors will only open 30 minutes before each performance, so please do not come any earlier than necessary. You may have to wait outside if you arrive early.

Masks

Until guidance changes, masks are mandatory when inside the building, unless you are exempt.

All staff will be wearing face coverings.

We are mindful of the fact that there are people who may be less able to wear a face covering due to disabilities and other non-visible health conditions and our wish is to create an environment where everyone feels safe and welcome.

We are supporting the Hidden Disabilities Sunflower. More information can be found here to access a lanyard or card before your visit.

Facemasks are not available to buy at Kiln Theatre.

Test & Trace

Section 1.5 of the performing arts guidance has been updated with details about how contract tracing will be implemented in venues as they reopen. Every customer or visitor will now be required to scan the NHS QR code using their NHS COVID-19 app or provide their name and contact details, not just the lead member of a group. This is to ensure everyone receives the necessary public health advice in a timely manner. This is being implemented across all sectors and is centralised. You can read the full guidance here.

Please ensure you have downloaded the NHS Test and Trace app before your visit.

If you display COVID-19 symptoms after your visit, you will be required to inform us using the contact details here.

Food & Drink

Following government advice, we will let you know what limited food and drink we are able to offer before your visit.

We encourage cashless payment.

Cleaning & Sanitation

Our already high cleaning standards will be enhanced by a further cleaning programme designed to clean and sanitise the regular touch points within the building.

We have complimentary (non-contact) hand sanitisers readily available throughout the building. At a minimum, please use it when you enter and exit the building.

We have trained our staff to handle extra cleaning measures and will be thoroughly cleaning toilets and front of house areas, including fogging the auditorium, between performances.

Our toilets will be monitored, and capacity will be controlled.

Ventilation

Ventilation in Kiln Theatre is provided by a full fresh air circulation and extract which was installed as part of our recent refurbishment.

Getting to the theatre

Be sure to set aside more than enough time for your journey to the venue; if possible, walk or cycle at least part of the way. Please check your route if travelling by public transport as this may have recently changed

We do not provide car parking. If you are coming by car please consult the Brent Council website

Click here to view our most up-to-date booking information.

Useful contacts

If you have a query about your tickets or Kiln Card, email Tickets@KilnTheatre.com

If you have a query regarding your visit, email Marketing@KilnTheatre.com

If you have a query regarding anything else, email Info@KilnTheatre.com