Booking Information

Book your tickets in advance, online

Tickets are available in fixed groups of 1, 2, 3 or 4 seated together. Each group is distanced from the other groups. You must book all tickets from the group of seats (eg. all 3 seats in a block of 3). You should only attend with members of your household / bubble.

Booking online is the easiest and safest way to choose the best seat for you.

You will receive an e-ticket which you can display on your phone or print out.

Online booking and e-tickets also reduces face-to-face interaction with our staff and queuing time.

Group bookings are limited to 4 people per performance.

Preview 1 £15
Preview 2 £20, £15
Preview 3 & Wednesday Matinees £26, £20, £15
Main Run £32.50, £26, £20, £15

We encourage all customers to book online.

We are operating an in-person box office service on Tuesday – Thursday, 11am-3pm, accessible via our Buckley Road entrance only.

A limited phone service for access patrons will be in operation Tueday – Thursday between 12pm-2pm. Please call 020 7328 1000.

Before or after you’ve booked your tickets, please let us know if you have any other additional requirements that would make your visit more enjoyable or click here to plan your visit.

Concessions

Relevant proof of concession status may be requested on your visit.

Multi-buy
Buy same number of tickets for THE INVISIBLE HAND and NW TRILOGY in the same transaction and save 25% off the full basket (full price tickets only).

Under 26
£10 all tickets in previews or Bands B, C & D in main run

Schools / Education Groups (10+)
£10 + free teacher for every 10 pupil all tickets, all performances
To reserve a group booking email BoxOfficeManager@KilnTheatre.com 

Access
£15 all tickets, all performances. Click here to visit the Access page for more information

Locals (Brent & Camden Residents) 
£2 off Band A & B, all performances

Over 65s
£2 off Band A & B, Mon-Tue

All offers, discounts and benefits are subject to availability and cannot be used retrospectively or in conjunction with any other offers.

Free & Sponsored tickets

We offer free tickets and exclusive discounts to ensure as many people as possible can visit us. If you fit any of the below criteria, get in touch and we can help you get a ticket.

Free tickets may be offered if you are homeless, out of work or receive Housing Benefits, Income Support, Jobseeker’s Allowance or Employment and Support Allowance (valid ID, statements or proof universal tax credit will be required when collecting tickets).

Discounted tickets may be offered if you are an employee of the NHS, Police Force, Fire Brigade, Armed Forces, The Coastguard, RNLI, Prison Officers or Social Care Workers (valid ID payslip and name badges will be required when collecting tickets). We are proud to take part in NHS Discounts London.

Email FreeTickets@KilnTheatre.com

Showing symptoms?

We respectfully ask that customers do not visit the venue if they know they have any of the recognised signs of having COVID-19. More information here. If you do show symptoms and have already booked a ticket, please stay at home and contact us at Tickets@KilnTheatre.com and we will discuss what options are available to you.

If you arrive at the venue showing symptoms of COVID-19 you will be turned away from the premises.

Payment

We accept Mastercard, Solo, Visa Debit, Visa Credit and Visa Electron. We do not accept American Express or Diners Card. Theatre Tokens can be used to pay for tickets in person or over the phone, but not online.

Refunds / Exchanges

Click here for our Terms and Conditions of Sale. We only offer refunds where we have had to cancel a performance or screening unless you have had to cancel your trip due to showing symptoms of COVID-19. If you do show symptoms and have already booked a ticket, please stay at home and contact us 24 hours before a performance at Tickets@KilnTheatre.com and we will discuss what options are available to you. Exchanges may be given if a similar seat is available for the same production.

Third party ticket sellers

Occasionally we sell tickets via a small number of third party organisations. If you aren’t sure whether a third party is an official agent for Kiln Theatre tickets, please contact our Box Office. Please be advised that any tickets bought through unauthorised agents will be voided. We strongly urge audiences to only purchase tickets through authorised channels.

Can I re-sell my tickets? If the performance is sold out we can try to re-sell your tickets. A £1 re-sale fee per ticket will apply and if your ticket is sold you will receive the funds back as a credit note on your account with us.

What does the ‘i’ symbol mean on some seats? If you hover your mouse over any seat with an ‘i’ it will display a note of information about that particular seat.

How do I pay using credit? To book online, add the tickets to your basket and proceed to payment. Under ‘Order Summary’ you can see your current credit available. Check the box ‘Use available credit to pay for this order’. The credit will be applied automatically.

Click here to view our most up-to-date safety information.

Useful contacts

If you have a query about your tickets or Kiln Card, email Tickets@KilnTheatre.com

If you have a query regarding your visit, email Marketing@KilnTheatre.com

If you have a query regarding anything else, email Info@KilnTheatre.com