Booking Information

With our theatre temporarily closed, your support is more crucial than ever. Help us to ensure that Kiln Theatre can be here on the other side of this crisis to bring communities together again. Thank you.

HOW TO BOOK

Click here for information regarding COVID-19

If you have tickets for the cancelled performances of PASS OVER or A MUSEUM IN BAGHDAD and have not received an email, please contact us Tickets@KilnTheatre.com

If you purchased tickets for A MUSEUM IN BAGHDAD through the RSC Box Office, a member of their team will be in touch with you in the coming days.  Please do not contact them directly.

Click Here for a list of current productions

TICKET PRICES

Theatre

THE GLEE CLUB, HEART, THE WIFE OF WILLESDEN & NW TRILOGY

Preview 1 £15
Preview 2 & 3 £20, £15
Preview 4 -6 & Wednesday Matinees £26, £20, £15
Main Run £32.50, £26, £20, £15

Theatre Multi-Buy

10% off when you book for two productions in one transaction
15% off when you book for three productions in one transaction
20% off when you book for four productions in one transaction
25% off when you book for five productions in one transaction

Discount only applicable to full price theatre tickets, and not in conjunction with any other promotions.

A £1.50 postage charge may be applied for mailed tickets.
We may increase prices depending on demand, so book in advance.
We don’t charge any booking fees but do kindly ask for a booking donation.

*If you have booked for more than one show and would like the relevant discount applied to your new bookings, please email boxofficemanager@kilntheatre.com with your booking reference and we can reserve your tickets at the correct price.

Cinema

Kiln Card  Click Here for more information

* Parent & Baby screening only. Unaccompanied adults will not be admitted.

 

CONCESSIONS

Relevant proof of concession status will be requested when collecting tickets.

Kiln Card
Theatre: Priority Booking
Cinema: 6 Free Tickets & £2 off All Regular Screenings

Under 26
Theatre: All on Preview & Bands B-D on Main Run £10
Cinema: All Regular Screenings £5

Locals (Brent & Camden Residents) / Over 65 / Student / Equity Member / Registered Unemployed
Theatre: £2 off Band A & B
Cinema: £1 off All Regular Screening

Schools / Education Groups (8+)
Theatre: All on Preview & Bands B-D on Main Run £10 + 10th ticket free
Cinema: All Regular Screenings £5 + 10th ticket free
To reserve a group email BoxOfficeManager@KilnTheatre.com

Groups (10+)
Theatre: £2 off Band A & B + 10th ticket free
Cinema: £2 off All Regular Screenings + 10th ticket free
To reserve a group email BoxOfficeManager@KilnTheatre.com
 
Family Pass
Cinema: 4 tickets for £20 available for regular U and PG screenings (2 child minimum)
Only available over the telephone or counter.

Access Click Here for more information

FURTHER REQUIREMENTS

When you’re booking your tickets, please let us know if you have any other additional requirements that would make your visit more enjoyable or Click Here to plan your visit.

SPONSORED TICKETS

We offer free tickets and exclusive discounts to those who can’t afford to come. If you fit any of the below criteria, get in touch and we can help you get a ticket.

Free tickets may be offered if you are homeless, out of work or receive Housing Benefits, Income Support, Jobseeker’s Allowance or Employment and Support Allowance (valid ID, statements or proof universal tax credit will be required when collecting tickets).

Discounted tickets may be offered if you are an employee of NHS, Police Force, Fire Brigade, Armed Forces, The Coastguard, RNLI, Prison Officers or Social Care Workers (valid ID payslip and name badges will be required when collecting tickets). We are proud to take part in NHS Discounts London

Email FreeTickets@KilnTheatre.com

PAYMENT

We accept Mastercard, Solo, Visa Debit, Visa Credit and Visa Electron. We do not accept American Express or Diners Card. Theatre Tokens can be used to pay for tickets in person or over the phone, but not online.

 

REFUND / EXCHANGES

We only offer refunds where we have had to cancel a performance or screening. Exchanges may be given if a similar seat is available for the same performance. If ticket prices are higher than your original purchase, extra ticket costs will be charged. A £1.00 per ticket admin fee applies on all exchanges, and exchange requests must be done at least 48 hours prior to the event.

 

THIRD PARTY TICKET SELLERS

Occasionally we sell tickets via a small number of third party organisations. If you aren’t sure whether a third party is an official agent for Kiln Theatre tickets, please contact our Box Office. Please be advised that any tickets bought through unauthorised agents will be voided. We strongly urge audiences to only purchase tickets through authorised channels.

 

ENQUIRIES

If you have any questions about our booking information or your booking, please email Tickets@KilnTheatre.com

FREQUENTLY ASKED QUESTIONS

Can I re-sell my tickets? If the performance is sold out we can try to re-sell your tickets. A £1 re-sale fee per ticket will apply and if your ticket is sold you will receive the funds back as a credit note on your account with us.

Can I return my ticket for a refund? We do not offer refunds on any tickets.

Can someone else collect my tickets? Yes, email Tickets@KilnTheatre.com in advance of the day you are due to attend with more information.

When can I collect my tickets? Tickets are ready to collect at any point once you’ve bought them, just bring along your confirmation email.

Is there any way to get tickets to a sold-out performance? Keep checking the website as holds and house seats may be released back onto the plan.

What does the ‘i’ symbol mean on some seats? If you hover your mouse over any seat with an ‘i’ it will display a note of information about that particular seat.