Booking Information

TICKET PRICES

Preview 1 £15
Preview 2 & 3 £20, £15
Preview 4 -6 & Wednesday Matinees £26, £20, £15
Main Run £32.50, £26, £20, £15

We encourage all customers to book online and use e-tickets, either printed or presented on your smart device.

A limited phone service will be in operation Mon-Fri between 1200-1700.

CONCESSIONS

Relevant proof of concession status will be requested when collecting tickets.

Kiln Card
Theatre: Priority Booking

Under 26
Theatre: All tickets £10 (all performances)

Schools / Education Groups (8+)
Theatre: All on Preview & Bands B-D on Main Run £10 + 10th ticket free
To reserve a group email BoxOfficeManager@KilnTheatre.com 

Access
All tickets £15. Click here to visit the Access page for more information

Locals (Brent & Camden Residents) / Over 65 / Student / Equity Member / Registered Unemployed
Theatre: £2 off Band A & B

FURTHER REQUIREMENTS

When you’re booking your tickets, please let us know if you have any other additional requirements that would make your visit more enjoyable.

SPONSORED TICKETS

We offer free tickets and exclusive discounts to those who can’t afford to come. If you fit any of the below criteria, get in touch and we can help you get a ticket.

Free tickets may be offered if you are homeless, out of work or receive Housing Benefits, Income Support, Jobseeker’s Allowance or Employment and Support Allowance (valid ID, statements or proof universal tax credit will be required when collecting tickets).

Discounted tickets may be offered if you are an employee of NHS, Police Force, Fire Brigade, Armed Forces, The Coastguard, RNLI, Prison Officers or Social Care Workers (valid ID payslip and name badges will be required when collecting tickets). We are proud to take part in NHS Discounts London

Email FreeTickets@KilnTheatre.com

PAYMENT

We accept Mastercard, Solo, Visa Debit, Visa Credit and Visa Electron. We do not accept American Express or Diners Card. Theatre Tokens can be used to pay for tickets in person or over the phone, but not online.

 

REFUND / EXCHANGES

Click here for our Terms and Conditions of Sale. We only offer refunds where we have had to cancel a performance or screening unless you have had to cancel your trip due to showing symptoms of COVID-19. If you do show symptoms and have already booked a ticket, please stay at home and contact us at Tickets@KilnTheatre.com and we will discuss what options are available to you. Exchanges may be given if a similar seat is available for the same performance. If ticket prices are higher than your original purchase, extra ticket costs will be charged. A £1.00 per ticket admin fee applies on all exchanges, and exchange requests must be done at least 48 hours prior to the event.

 

THIRD PARTY TICKET SELLERS

Occasionally we sell tickets via a small number of third party organisations. If you aren’t sure whether a third party is an official agent for Kiln Theatre tickets, please contact our Box Office. Please be advised that any tickets bought through unauthorised agents will be voided. We strongly urge audiences to only purchase tickets through authorised channels.

ENQUIRIES

If you have a query about your tickets or Kiln Card, email Tickets@KilnTheatre.com

If you have a query regarding your visit, email Marketing@KilnTheatre.com

If you have a query regarding anything else, email Info@KilnTheatre.com

FREQUENTLY ASKED QUESTIONS

Can I re-sell my tickets? If the performance is sold out we can try to re-sell your tickets. A £1 re-sale fee per ticket will apply and if your ticket is sold you will receive the funds back as a credit note on your account with us.

What does the ‘i’ symbol mean on some seats? If you hover your mouse over any seat with an ‘i’ it will display a note of information about that particular seat.

How do I pay using credit? To book online, add the tickets to your basket and proceed to payment. Under ‘Order Summary’ you can see your current credit available. Check the box ‘Use available credit to pay for this order’. The credit will be applied automatically.